Get Support
Please feel free to reach out to us should you encounter any issues while utilizing our online service or Offline Transcriber. We also welcome any feedback regarding improvements, suggestions, or customization needs you may have.
For enterprise-level solutions, we offer support for fine-tuning existing models, customizing the Offline Transcriber, and accessing our online service API. To explore these Enterprise Solution in more detail, please refer to our Enterprise Solution section. Your input is invaluable to us, and we look forward to assisting you.
Before You Submit
Online Services
To assist you effectively, please:
- Provide the email address used for your 360Converter account.
- If your previous request is pending, share your file via:
- Email attachment to webmaster@360converter.com
- Cloud storage link (e.g., Google Drive, Dropbox)
- Include a screenshot to help us better understand your issue.
For more information on why we may request your file again, please refer to our FAQ.
Offline Transcriber
If you experience issues with the Offline Transcriber, please:
- Collect the log file
- Send it to our support team
For instructions on retrieving the log file, see our Prepare Log File section.
Frequently Asked Questions
Before contacting us, you might find an answer to your question in our FAQ.