OfflineTranscriber Crash Troubleshooting Guide
If you experience a crash with OfflineTranscriber, follow these steps to gather important diagnostic information. This will help identify the root cause and resolve the issue more quickly.
1. Collect System Logs
- Open Event Viewer:
- Press Win+R on your keyboard
- Type
eventvwr.msc - Press Enter
- Navigate to the correct logs section:
- Expand Windows Logs
- Check both Application and System sections
- Filter the logs:
- Set the filter to show Error level entries
- Look for entries around the time of the crash
- Document any error codes or stack traces you find
💡 Pro tip: Note the exact time when the crash occurred to help narrow down relevant log entries.
2. Collect Application Logs
The application maintains its own detailed log file at the following location:
C:\ProgramData\OfflineTranscriber\offlineTranscriber.log
💡 Pro tip: Make a copy of this log file before it gets overwritten by new entries.
3. Collect Crash Reports
Crash dump files are stored in the following directory:
C:\ProgramData\OfflineTranscriber\CrashReport_Dump
Essential files to collect:
- CrashModule.txt
- Dump.dmp
💡 Pro tip: These files are crucial for developers to diagnose the root cause of the crash. Make sure to include both files when reporting the issue.
Next Steps: After collecting all the necessary information, please submit a detailed report including:
- A description of what you were doing when the crash occurred
- The steps to reproduce the issue (if possible)
- All collected logs and crash reports