Privacy Policy of 360Converter

At 360Converter, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our file conversion services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1.1 Personal Information

We may collect the following types of personal information:

• Account Information: When you create an account, we collect your email address, name, and password.
• Payment Information: For premium services, we collect payment details, but full payment information is processed by our secure third-party payment processors.
• Contact Information: If you contact us, we may collect information such as your name, email address, and any other information you provide.

1.2 File Information

When you use our conversion services:

• We temporarily store the files you upload for conversion.
• We collect metadata about your files, such as file type, size, and conversion preferences.
• We do not access or review the content of your files beyond what is necessary to provide the conversion service.

1.3 Usage Information

We automatically collect certain information about your device and how you interact with our website, including:

• IP address
• Browser type and version
• Operating system
• Time and date of visits
• Pages viewed
• Referring website
• Features used and conversion activities

1.4 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small files placed on your device that enable various features and functionality. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use the information we collect for various purposes, including:

• Providing Services: To process and deliver your file conversions, manage your account, and provide customer support.
• Improving Our Services: To understand how users interact with our website, identify usage trends, and optimize user experience.
• Communications: To respond to your inquiries, send service updates, and provide information about new features or services.
• Marketing: With your consent, to send promotional emails about new services, special offers, or other information we think you may find interesting.
• Security: To detect, prevent, and address technical issues, fraud, or other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

We understand the importance of your file privacy. Here's how we handle your uploaded files:

• Files uploaded to our service are stored securely on our servers during the conversion process.
• For free users, all uploaded and converted files are automatically deleted from our servers within 24 hours after conversion.
• Premium users may have extended storage options as specified in their subscription plan.
• You can manually delete your files immediately after conversion if desired.
• We do not claim ownership of your files or their content.

We may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, and that of our customers or others.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We implement appropriate technical and organizational measures to maintain the security of your personal information, including:

• Encryption of transmitted data using SSL technology
• Regular security assessments and vulnerability testing
• Access controls to limit data access to authorized personnel
• Server monitoring and threat detection systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information in certain circumstances.
• Data Portability: You can request a copy of your information in a structured, machine-readable format.
• Objection: You can object to our processing of your information in certain circumstances.
• Withdraw Consent: You can withdraw your consent at any time where we rely on consent to process your information.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Singapore and choose to provide information to us, please note that we transfer the information, including personal information, to Singapore and process it there.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make material changes to this policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

12. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). This section describes those rights and explains how to exercise them.

12.1 Right to Know

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, including:

• Categories of personal information we've collected about you
• Categories of sources of personal information
• Business or commercial purpose for collecting personal information
• Categories of third parties with whom we share personal information
• Specific pieces of personal information we've collected about you

12.2 Right to Delete

You have the right to request that we delete any of your personal information that we have collected from you and retained, subject to certain exceptions.

12.3 Right to Opt-Out

You have the right to opt-out of the sale or sharing of your personal information. Note that we do not currently sell your personal information as defined by the CCPA/CPRA.

12.4 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights.

12.5 Exercising Your Rights

To exercise your rights described above, please submit a verifiable consumer request to us by contacting us using the information in the "Contact Us" section.